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Protect Yourself

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Standard Identity & Fraud Safeguards

Your Security, Our Priority.

StellarOne employs the latest technology available to keep your online banking with us safe and sound. Our online banking services are routinely audited to ensure they comply with current banking regulations. While our Privacy Policy outlines the use, collection and retention of client information, the following information may help maximize the security of your online banking experience.

Identity Theft

Identity Theft involves criminals co-opting personally identifiable information - such as a person's name, social security number or account number - for their own use. This is a crime which puts victims in the position of having to clear their credit reputation and credit records - in essence, to prove their innocence.

StellarOne takes every precaution to protect customer information. This includes refusing to give account information over the phone unless the customer can verify their identity.

Free Credit Report Guide
Consumer Tips to Avoid Becoming a Victim of Identity Theft
Secure Computer Disposal to Help Prevent Identity Theft

Online Account Security

Every effort is made to ensure that your account information is protected from unauthorized access. For questions regarding security, please call 888.STLLAR1.

Updates & Alerts

Phishing Email
Recent Target Compromise
Beware: Malware Targeting Token Users
Beware: Increased Fraudulent Email Activity
Fraudulent FDIC Email
FTC Issues Warning Regarding Japan
E-mail Claiming to Be From the FDIC
Fraudulent NACHA Email
National Bank of Blacksburg Scam
OCC Fraudulent Correspondence
Check Card Scam ~ Fraudulent Text Messages
IRS Scam Email in Circulation
Fraudulent Calls
Nationwide Verification Scam
Vishing Alert
Visa & MasterCard Telephone Scam Alert
NACHA Phishing Alert
Fraudulent EFTPS email

Security Features

  • All online banking data transmitted to us is encrypted, helping to make the data useless if intercepted. This secure connection is established before a User ID and Password can be transmitted.
  • Password guessing is prevented with an account lockout feature. Our systems will automatically lock a user out when an incorrect password is entered multiple consecutive times.
  • The date of last access to the system is displayed after logging in so that users can verify that no one else has used their account.
  • All Online Banking sessions have a time limit for inactivity, which will log a user out of the system in order to prevent someone else from accessing their information.

Security Guidelines

The following information can help keep your confidential information safe while using our online banking services. While we maintain a high level of security on our systems, we are not responsible for any breach of security that is beyond our control.

Online Banking

  • Do not share your login information with anyone else. If you think your information has been compromised, change your password immediately online and call us at 888.STLLAR1.
  • Choose a hard to guess password by using random letters and numbers. Do not use words that can be found in a dictionary, or information related to you such as your name, address, birth date, etc.
  • Disable any Auto Complete or similar features on any computer you use for online banking.
  • Do not write down your password or reveal it to anyone, including bank associates.
  • Remember to log out when you are finished banking online, or are leaving the computer unattended.
  • Avoid using unfamiliar computers to conduct any online banking, as they may be compromised.
  • Avoid using regular email to share information about your account with StellarOne.

Protecting Yourself From Online Banking Fraud

Personal Computer

  • Learn to use built–in security features that are provided with your Internet browser instead of disabling them.
  • Keep your system and applications current with updates from the vendor’s website. For example, use Microsoft’s Windows Update feature and install any Critical Updates and Service Packs that are available.
  • Use virus and spyware protection software and keep it up–to–date in order to detect new threats.
  • Use a software or hardware firewall to protect your computer from network intrusion - Why Should You be Afraid of Malware (Viruses, Spyware, Adware, Trojan Horses)?
  • Make sure that any wireless network you connect your computer to is secured and requires encryption.
  • Do not download files, install software, or open email attachments from unverified or unknown sources.

Fraud Prevention

Email Based Phishing
Keystroke Logging

StellarOne does not solicit personal information by means of email or telephone. If you receive an email or phone call requesting confidential information from someone claiming to represent StellarOne, do not respond to the message. If you receive an unsolicited request for confidential information by phone or email from someone claiming to be an associate of the bank, please inform StellarOne immediately by calling 888.STLLAR1.