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We have identified that a number of individuals have been receiving fraudulent calls. Clients have informed us that they are receiving calls (typically on their cell phones) stating, “Your check card may have been compromised.” When the client calls back, they are greeted with an automated response that asks them to work through a phone tree to speak to a representative.

Things to know:

  • StellarOne uses a Fraud Monitoring System to detect unusual or suspicious activity.
  • Our Fraud monitoring representatives will never ask for a social security number or an account number. Clients are only asked about specific transactions.
  • In the event of an actual outbound fraud monitoring call in which a message needs to be left, the Fraud monitoring representative will typically leave a generic message requesting a return call and a case number will be provided.
  • When the client calls in to the Fraud Monitoring Center, the message states, “Thank you for calling the fraud center. Please stay on the line for the next available representative. Please have your case number available.”
  • The last four digits of the fraud monitoring phone number are 2265.

How Can You Protect Yourself?

Never give your credit card, checking account, or Social Security number to unknown callers. If you receive one of these automated calls, hang up.