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Trust Operations Team Supervisor
Job Objective: This position assists the Trust Operations Manager with daily coordination of trust operations activities, handles complex special projects as assigned, prepares monthly reports, follows prescribed procedures to open and close accounts in a timely manner, maintains reconcilement reports to meet audit standards, works directly with vendors to coordinate services, and acts as backup system administrator for multiple systems and internet products used by the Wealth Management Department.
Essential Functions : Supervises Trust Operations Staff by providing daily work oversight, guidance and input on performance management 15% Maintains financial information, account synoptic to create financial information for each trust account, including statements, customer contact information, fee schedules, tax information, and annual reviews. 10% Maintains knowledge of all Trust Operations functions and is able to fill in where necessary. 10% Analyze, interpret, and process a wide variety of transactions and be aware of their impact to financial statements and other customer reporting, such as taxes. 10% Perform various compliance functions as they apply to Wealth Management. 10% Communicate with administrators to insure a quality product for our clients. 10% Maintains reconcilement reports for all custody, mutual funds, and daily work to meet audit standards. 7% Research and resolve exceptions that impact client holdings and income. 5% Coordinate, monitor and process tax reporting. 5% Process and manage client fees. 5% Reconcile and resolve internal control accounts. Process and manage client fees 5% Assist in the processing of security transactions, capital changes, and computing taxes and commissions as necessary 4% Maintains user records and assist clients with internet access. 2% Acts as back up for Operations Manager in his/her absence. 2%
StellarOne in Action: Supports and practices StellarOne Core Values of Excellence, Partnership and Service and follows StellarOne in Action protocol.
Compliance: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements. Maintains current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities. Evaluates accounts and owners to assign a risk rating. Performs monthly screening of transactions for BSA/AML purposes. Follows up on any transactions needing more explanation and documents entire process. Reviews CIP forms for completeness and maintains CIP files in an orderly manner. Uses Investors View to assist in new and annual account regulatory reviews documentation. May act as system administrator for various systems used in the Wealth Management Asset Division. Documents effective control of user information.
Non-Essential Functions: Performs other duties that may be assigned.
Education, Skills and Experience Required Education: College Degree in Business, Finance, or Accounting strongly preferred. 5 years experience in Financial Services Industry, preferably in Trust Operations, Bank Operations, or Security Processing. High level of competency with a Trust Accounting Information System, Sungard Charlotte System experience preferred Intermediate skill in using Microsoft Office Word and ExcelStrong organizational and time management skillsStrong Written and interpersonal communications skillsStrong analytical skillsAbility to work well in a team environment with little direct supervisionAbility to work under pressure and meet daily deadlines
This job description may be added to, modified, streamlined and/or changed at any time to meet the organization’s needs.
