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Electronic Banking Supervisor
Job Objective: Functions as the working supervisor of the ATM network support, PIN and signature based transactions and telephone banking. These responsibilities will include the supervision of ATM support personnel, maintaining knowledge of ATM and debit card network procedures and requirements, network modifications and upgrades and routine duties required in the ongoing support of the ATM network and Debit Card area as well as with the Voice Banking service.
Essential Functions: Proactively manages the ATM and Telephone Banking network function and it’s employees 20% Organizes and implements system upgrades for ATMs and Telephone Banking 20% Review processes and procedures and determine if enhancements need to be implemented to make the process more efficient. Ensure the procedures are documented appropriately 10% Compiles and review monthly reports for check cards, ATMs, and Telephone Banking and reports metrics as needed. 10% Initiate review of any questionable activity through either your system suspects or through any other manner that is presented. 10% Revise and create policies and procedures for job related functions. 10% Maintain current operating knowledge of all job-relevant legal and regulatory requirements 10% Provides efficient delivery of service to internal and external customers by giving high priority to satisfying customer needs, practicing defined core values and professionalism standards.10%
Performance Management: Supervises daily activities of the Electronic Delivery area. Documents employee performance throughout the work cycle. Provides timely and appropriate feedback/coaching as necessary. Plans for performance discussions, clarifies performance expectations, conducts performance reviews and recommends appropriate pay adjustments.
StellarOne in Action: Supports and practices StellarOne Core Values of Excellence, Partnership and Service and follows StellarOne in Action protocol.
Compliance: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements. Maintains current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities.
Non-Essential Functions: Performs other duties that may be assigned.
Education, Skills and Experience Required: Associates degree in banking or computer related field and/or equivalent experience. A minimum of five years experience in banking with computer or transaction processing experience preferred. Good interpersonal and communication skills. Good written and oral communication skills. PC proficiency-Intermediate skill level. Good organizational/time management skills with the ability to prioritize work to meet deadlines. Ability to work independently with a minimum of supervision. Ability to lead and direct the work of others. Ability to work flexible hours during periods of heavy workload, upgrades and installation projects. Knowledge of Jack Henry software desired. The ability to work in a professional and courteous manner with all levels of bank staff and outside organizations.
Physical Demands: The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description may be added to, modified, streamlined and/or changed at any time to meet the organization’s needs.
