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Deposit Operations Clerk II
Job Objective: Responsible for the accurate and complete maintenance of the Customer Information File (CIF) and associated documentation for StellarOne Corporation.
Essential Functions: Performs electronic maintenance/verification activities on CIF for all clients. Reviews all new account/CIF information for compliance to bank policy and governmental regulations. Ensure associated documentation of client relationship/authority is accurate, such as resolutions, partnership agreements, power of attorney forms, trust agreements, death certificates, etc. 30% Verifies all CIP information per bank policy and procedures. Documents CIP exceptions on appropriate report for escalation and resolution of errors when information is inaccurate, incomplete or missing. Clears exception items when the correct or missing information is received. Assists with the delivery of quality internal and external customer service through verbal or written contact with clients. ongoing Builds and maintains partnerships with all employees in department as well as those in all other areas of the bank. ongoing Performs CIF Scrub as assigned. Adheres to all bank policies and regulations applicable to this position. Cross train on other Deposit Operations Departmental duties. Performs all other duties that may be assigned.
Progression Requirements: Grade 2 – entry level position with minimal job related experience and knowledge of banking CIF application/records. Works under close supervision. Grade 3 –knowledge of banking CIF applications/records more extensive due to 2 or more years experience directly related to position to include working knowledge of applicable regulations and laws. Works independently with intermediate supervision. Grade 4 - knowledge of banking CIF applications/records more extensive due to 4 or more years experience directly related to position. Has developed knowledge of applicable regulations and laws to be considered a subject matter experts by peers and internal clients. Works independently with minimal supervision.
StellarOne in Action: Supports and practices StellarOne Core Values of Excellence, Partnership and Service and follows StellarOne in Action protocol.
Compliance: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements.Ø Maintains current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities.
Non-Essential Functions: Performs other duties that may be assigned.
Education, Skills and Experience: Required – High school diploma or equivalent. A minimum of two years previous job-related experience. PC proficiency with a good working knowledge of Microsoft Office and Windows. Excellent data entry skills. Ability to work independently with a minimum of supervision. Excellent interpersonal, customer service and organizational skills. Ability to work effectively in a fast-paced environment with multiple deadlines. Good oral and written communication skills. Ability to work accurately with detailed information.
The physical demands here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The associate is regularly required to stand, walk, bend, stoop and reach and is frequently required to use hand to finger association to handle or feel objects. The associate must also be able to frequently lift and transport work files weighing eight – ten pounds and occasionally moves boxes weighing up to 30 pounds.
ADA Specifications (Work Requirements): The work characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The work environment is a typical office setting and does not have any extreme conditions.
This job description may be added to, modified, streamlined and/or changed at any time to meet the organization’s needs.
